Refund policy
Privacy Policy, Site Policy, and Returns
Last Updated: August 2026
Cordless is committed to protecting your privacy and the security of your personal data. This document outlines our complete policies regarding the collection, use, and protection of your data, as well as our Site Terms of Use and Return and Exchange Policy. By using our site or making any purchase, you agree to all the terms and conditions set forth in this document.
First: Privacy Policy and Data Protection
1. What data do we collect?
When you browse our site or make a purchase, we may collect the following data:
Personal Data: Full name, email address, phone number, and delivery address.
Payment Data: Credit card or electronic payment details necessary to complete the purchase.
Browsing Data: IP address, browser type, pages visited, time of visit, and the referring source.
Account Data: If you create an account with us, your username and password will be stored in encrypted form.
Contact Data: Any messages or inquiries you send us via contact forms or email.
2. How do we use your data?
We use the data we collect exclusively for the following purposes:
Processing your orders and confirming payments and shipments.
Sending you updates about your order status, our offers, and our services.
Improving your browsing experience and personalizing the content shown to you.
Complying with applicable legal and regulatory requirements.
Resolving disputes and processing return and exchange requests.
Improving our services and developing our products based on your needs.
3. Sharing Data with Third Parties
We never sell your personal data to any third party. We may only share your data with:
Service Providers: Shipping companies and online payment gateways, and only to the extent necessary to complete the service.
Government Agencies: If required by law, we may be obligated to disclose your data to the relevant authorities.
4. Cookies
Our website uses cookies to enhance your experience. These include:
Necessary Cookies: Required for the proper functioning of the website, such as remembering your shopping cart and login status.
Analytical Cookies: Help us understand how visitors interact with the website and improve its performance.
Marketing Cookies: These are used to deliver targeted advertising across various platforms.
5. Protecting Your Data
We take the protection of your data very seriously and implement a number of technical and organizational measures to ensure its security:
All payment data is encrypted using SSL.
Passwords are stored in encrypted form, not in their original format.
Access to sensitive data is restricted to authorized personnel only.
Data collection and storage procedures are reviewed periodically.
Firewalls and threat detection systems are used to prevent unauthorized access.
6. Your Rights Regarding Your Data
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction of any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your data in certain cases, in accordance with applicable law.
Right to Unsubscribe: You can unsubscribe from marketing communications at any time.
7. Data Retention Period
We retain your personal data only for the time necessary to fulfill the purposes outlined in this policy. Order data is retained for 5 years, and account data is retained until you request its deletion.
Second: Terms of Use
1. Acceptance of Terms
By using the Cordless website, you agree to these terms. If you do not agree to any part of them, please do not use the website.
2. Use of the Website
You may use this website for personal, non-commercial purposes only. You are expressly prohibited from:
Copying or distributing any content from the website without prior written permission.
Using the website for any illegal or unlawful purpose.
Publishing any misleading, offensive, or indecent content.
Attempting to compromise the security of the website or interfere with its operation.
3. Intellectual Property
All content on this website, including text, images, logos, and designs, is the exclusive property of Cordless and protected by intellectual property laws. Reusing any part of it without prior written permission is prohibited.
4. Limitation of Liability
Cordless is not liable for any direct or indirect damages resulting from your unlawful use of the website or your violation of these terms.
Third: Return and Exchange Policy
1. Return Conditions
We always strive to ensure your complete satisfaction. You can request a return according to the following conditions:
The return request must be submitted within 14 days of the order receipt date.
The product must be unused, in its original condition, and in its original packaging.
The purchase invoice or order number must be included with the return request.
Products that have been opened, used, or damaged due to misuse cannot be returned.
Custom or made-to-order products are not eligible for return.
2. Defective or Damaged Products
If you received a product that was damaged or defective from the factory, you have the right to return or exchange it at no additional cost. Please contact us within 48 hours of receiving your order and attach clear photos of the defect or damage.
3. How to Submit a Return Request
To submit a return request, please follow these steps:
Contact us through our Contact Us page or via email, providing your order number and the reason for the return.
Our team will review your request and respond within 24-48 hours.
Upon approval, you will receive instructions for returning the product to us.
After receiving and inspecting the product, your return will be processed within 5-7 business days.
4. Refund Processing Methods
After receiving the product and verifying that it meets the return requirements, your refund will be processed as follows:
Credit Card: Within 5-10 business days from the return approval date.
Electronic Payment: Within 3-5 business days.
Cordless Store Credit: Instantly credited and usable for future purchases.
5. Exchanges
If you wish to exchange the product instead of receiving a refund, you can do so under the same conditions mentioned above. The replacement product will be shipped after we receive and inspect the returned product.
6. Non-Returnable Items
Returns cannot be accepted in the following cases:
More than 14 days have passed since the order was received.
Used or damaged products due to misuse.
Custom or made-to-order products. Products purchased at a discounted price or with special offers are not eligible for return unless they are defective.
No purchase invoice or order number is required.
Fourth: Contacting Us
If you have any questions regarding our Privacy Policy, Terms of Use, or Return Policy, please feel free to contact us through:
Our Contact Us page on our website
The store's official email address
Our social media pages
We strive to respond to all inquiries within 24 hours on business days.