Shipping Policy
Shipping Policy
Thank you for shopping at Cordless. We are committed to providing you with the best possible shopping experience, from the moment you browse our products until your order arrives at your doorstep. Please read the following shipping policy carefully to understand how your orders are processed and shipped.
1. Shipping Areas
We ship to all governorates within the Arab Republic of Egypt. We also offer international shipping to several Arab and foreign countries. If your area is not listed among our available shipping areas, please contact us directly, and we will do our best to find a suitable solution for you.
2. Order Processing Times
Orders are received and processed within 1 to 2 business days from the date of order confirmation and payment completion. Fridays, Saturdays, and official holidays are not considered business days. During periods of high demand, peak seasons, or holidays, processing time may be extended to 3 business days, and you will be notified via email or SMS.
3. Estimated Delivery Times
Delivery times vary depending on your location as follows:
Greater Cairo and Giza: 2 to 4 business days
Major Governorates (Alexandria, Mansoura, Tanta, Assiut, etc.): 3 to 5 business days
Remote Governorates and Border Areas: 5 to 7 business days
International Shipping: 7 to 21 business days depending on the destination country
These times are estimates and may be affected by circumstances beyond our control, such as weather conditions, customs delays, or logistical disruptions.
4. Shipping Costs
Shipping costs are calculated based on several factors, including the weight and size of the order and the delivery location. The shipping cost is clearly displayed on the checkout page before order confirmation.
Free Shipping: We offer free shipping on orders exceeding a certain threshold, which is announced periodically on our website and social media pages.
Express Shipping: Available for an additional fee for those who require faster delivery.
5. Order Tracking
Once your order has shipped, you will receive an email or text message containing your shipment's tracking number, along with a direct link to track the shipment status on the shipping company's website. You can also contact our customer service team to inquire about your order status at any time.
6. Delivery Failure
If delivery fails due to the address being unavailable or the delivery information being incorrect, the delivery representative will attempt delivery again. After a certain number of failed attempts, the order will be returned to our warehouse, and you will be contacted to arrange reshipment. Additional shipping charges may apply.
7. International Shipping and Customs
For international orders, the shipment may be subject to customs duties or import taxes imposed by the receiving country. These charges are the sole responsibility of the customer and are not included in the shipping cost. We recommend checking your country's import regulations before placing your order.
8. Damaged or Lost Orders
If your order arrives damaged or your shipment is lost, please contact us immediately within 48 hours of the expected delivery date, attaching photos of the damage, if any. We will file a report with the shipping company and work to find a suitable solution that fully protects your rights.
9. Changing the Delivery Address
If you need to change the delivery address after order confirmation, please contact us as soon as possible. Address changes cannot be guaranteed after the order has shipped, so we recommend carefully reviewing your delivery information before completing your purchase.
10. Contacting Us
If you have any questions regarding your shipment or shipping policy, please feel free to contact our customer service team through:
Our website's contact page
The store's official email address
Our social media pages
Email: info@cord-less.com
mobile : +201033440604
We always strive to respond to your inquiries within 24 hours on business days.